Support 360 allows you to log unlimited support calls via phone, email or online. There are no hidden catches, no credits, just one team of experts available when you need them. Choose from Core Design support to ensure the effective deployment of your software or choose Advanced Design support to include all of those “how do I?” questions. Add Advanced Platform & Cloud support to include specialist expertise for data management and collaboration platforms.
We recognise that no two customers need the same level of support for their hardware, operating system or software installation. We have designed our systems support to be as flexible as you need it to be. From a single telephone call for advice on a configuration to the creation of a virtual IT environment, we are here to help you.Discover System Support
Our experienced engineers can minimise the normal downtime associated with adopting new software through our planning and installation services. Avoid the problems of misconfigured applications, missing content and poorly performing workstations by allowing us to install and configure your software. We can help eliminate the risk of non-compliancy, missing features and inefficient or problematic licensing.
Support 360 allows you to get on with your day job whilst leaving the pain of undiagnosed problems and questions to us. Get ahead of the game and have product specialists on hand to prevent endless project delays whilst you try to solve your own problems. Calls are unlimited and can be logged through our customer services team by phone or email or via the Support Zone in Cadline Community, which will give you access to our vast Knowledgebase whilst you wait for your call back. You are guaranteed a call back within 4 hours and nearly 70% of calls are successfully resolved within that time.
“Our support team have both the necessary product and industry expertise to support your business.”
We are passionate about seeking answers and solving problems and will be the best possible addition to your virtual team. You can choose from two different packages, Core and Advanced Support, based on your level of requirement and also add in Platform and Cloud modules for when you invest in Data Management, Fusion Lifecycle or BIM 360. Our support is designed to be flexible and our service transparent.
We also offer a range of installation services to help reduce the downtime in implementing new software and ensure you maximise the features available. Our systems support can be as flexible as you require from individual calls through to a virtual IT department. We are proud to have been chosen by over 1150 companies to provide support to their design teams and are committed to providing support excellence every step of the way.
here are some of our many happy customers
Outstanding service from the Cadline customer services and support teams. I would never have figured out the solution to my problem without their assistance. Thank you!”
Jennie Godsell Director
Cadline understand our business needs. Before they began working on the solution, they made sure they were familiar with the precise nature of our problem. They’ve created a bespoke system which meets our requirements exactly.
Our new system is very intuitive and was simple to learn. We can get assistance if necessary as Cadline are providing ongoing support.
The system will be invaluable on such projects, due to the amount of repetitive work involved and the challenge of producing masses of drawings to a tight time scale.
I anticipate Areen being able to respond more efficiently to large submittals due to the time saved. We should be able to budget more effectively and even to price more effectively. We may even be able to win more business as a result.”
Rob Ball CAD Systems Manager
It has been tremendous working with a partner like Cadline that has GIS , BIM and CAD capabilities, helping to bridge these ‘silos’ of technology that can dramatically improve BIM workflow and process.”
Gary McDonald Strategic Relationship Manager